Terms and Conditions

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The Passport and Visa Service only undertakes the processing of work on behalf of any client on the grounds that the following conditions have been completely accepted and fully understood.

The Passport and Visa Service will neither be held liable or responsible for any embassy, consulate or passport office requesting any additional information outside of the normal parameters needed to obtain either visa or passport.

The Passport and Visa Service will neither be held liable or responsible for any embassy, consulate or passport office choosing to close either unannounced or earlier than their official opening hours or refuse entrance to our representatives.

The Passport and Visa Service will do its up most to process applications for visas and passports at the client’s request. However, The Passport and Visa Service will not be held nor accept responsibility or liability for its own actions or those of any embassy, consulate, passport office, sub contracted couriers or employees resulting in delaying or not issuing such applications for any reason due to the client supplying us with wrong or misleading information, incomplete forms and or supporting documentation.

Any cost incurred by the client for delays or non-issuance of requested visa or passport shall not be levied upon the Passport and Visa Service.

Tickets for travel should not purchased prior to obtaining the correct visa and or passport for travel unless requested by an embassy in which case an open ticket should be purchased. Sometimes extra documents i.e. original tickets are demanded by an embassy when the client is applying through an authorised agent. The delay in obtaining or consequential loss incurred due to these extra agency requirements will not be borne by the Passport and Visa Service.

The Passport and Visa Service shall not be liable for reimbursement of any travel tickets or holiday should travel not be possible due to any of the above reasons.

Passport and Visa Service provides visa and passport information as provided by embassies, consulates, passport office either verbally, in writing or from official embassy websites. The information/ document requirements that agents such as such as the Passport and Visa Service need to provide on behalf of a client when lodging at an embassy/ passport office can often be in excess of those required by an individual applying directly his or herself . These additional requirements must be borne by the client and any lodging and subsequent rejections without these documents are liable to the applicable service fee being charged. The Passport and Visa Service will not accept any responsibility or liability whatsoever for any errors and omissions in the information nor changes including visa form alterations, regulation amendments and price increases levied by embassies, consulates or passport office. The Passport and Visa Service will not be liable for costs, consequential or otherwise resulting in an embassy/passport office not checking an applicant’s documents correctly and/ or issuing visas or passports incorrectly nor not issuing visas or passports on the collection dates originally given by themselves.

Should any passport be lost/misplaced/destroyed by an embassy, consulate or passport office then no responsibility or liability will be borne by The Passport and Visa Service and no financial contribution will be made for replacement or any consequential loss. Should any passport be lost/misplaced/destroyed by an employee of the Passport and Visa Service or subcontracted courier then any contribution to replacing the lost documents will be at the discretion of The Passport and Visa Service and consequential loss will be borne by the client.

Any fees charged by an embassy, consulate or passport office will be borne by the client. These charges are exclusive of the charges made by the Passport and Visa Service. The Passport and Visa Service reserves the right to raise its charges at any time with or without prior notice. Any subsequent lodging of visa or passport application not due to error by The Passport and Visa Service will incur the applicable service fee for every subsequent re-lodge. The Passport and Visa Service reserves the right to retain any passports and documents until full payment for serviced provided and embassy / passport office fees incurred are obtained